I
used DampRid when it had white flakes and now it has hard crystals. Why the
change?
Do I
break-up or chip the white crystals after they become one solid
mass?
Why are
there ice crystals in the lower chamber of the
product?
Do I
need to empty the collected liquid before the white crystals have
dissolved?
Should
I add more DampRid white crystals to the top of the container before they
are all dissolved?
Where can I
find DampRid Products?
DampRid products are sold
through our online
store or at thousands of retailers worldwide.
Questions
about the DampRid
moisture absorber
Products
What is the
DampRid formula used in the moisture absorber
products?
DampRid
is a non-toxic inorganic mineral salt named Calcium Chloride. As with all other household
chemicals, DampRid should be kept in areas out of reach. DampRid does
not emit any type of fume, gas or vapor of any kind. back
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How does
DampRid prevent mold and mildew from growing?
Mildew and mold require a moist environment to
flourish. Because DampRid removes excess moisture from the air, mold
and mildew cannot grow. back
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How does
DampRid remove excess moisture from the air?
DampRid’s
white calcium chloride crystals absorb excess moisture in the air,
bringing humidity to an ideal and safe level of about 50 percent humidity.
Once the optimal level is reached DampRid slows down, and will restart
when necessary. Without
excess moisture, mold and mildew will not grow. back
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Why does my DampRid harden into a
solid block?
DampRid is
composed of calcium chloride, which is a type of salt product. Because of its salt properties, as
it begins to absorb moisture it begins to swell thus becoming a hard solid
mass. The salt is acting like
a sponge pulling the water from the air and trapping it in the upper
portion of the basket. When the
upper basket has completely solidified and has absorbed as much moisture
as possible, it will begin releasing the water to the lower chamber of the
product. back
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IT’S NOT WORKING! I have been using DampRid for years and
this has never happened before. The absorption of excess
moisture and the solidification of the salt crystals depend on the amount
of relative humidity that is present. Mildew and mold require moisture
to grow. The optimal range
for growth is 70-90% relative humidity. When the relative humidity is
below 62% mold does not grow. This product is chemically designed not to dry the air to a level
that damages plants, animals, or clothing. Once the relative humidity drops
below 60%, the calcium chloride becomes dormant, slows down and will
restart again when necessary. This is designed to be cost efficient
for the consumer because the product works when it should and not when it
does not have to. back
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Why is there no water in the bottom
container; is something wrong?
If the DampRid is hard it
will soon release the water to the bottom container. Please be patient and water will
start forming below. Sometimes this will take up to a month, sometime longer, depending
on how much moisture is in the air If the DampRid is hard it is absorbing
moisture an in time it will release it to the bottom container. back
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Why is my DampRid
“Mushy”?
The calcium
chloride may at times feel “mushy” before it drains because the weight of
the liquid at the point of dispersement could not immediately overcome the
center crease (in the hanging bags) or just at the drain slits (in the
refillable container). (In
the hanging bag) This is caused by the bag folding process during
packaging. When the bag
absorbs more moisture, the weight of the liquid should be enough to open
the drainage point on its own. (In the refillable container), this
may be caused by the hardened crystal formation that occurs occasionally
due to humidity/temperature changes. This may cause the drain slits to become temporarily blocked. Allowing the product to continue
absorbing without disturbance will allow the crystal formation to dissolve
and allow proper drain flow. Thus the
calcium chloride will harden and dissolve as usual. back
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“Avoid metal and
leather” appears on the container. What is the danger?
DampRid is a salt product. If the absorbed
moisture comes in contact with metal for a long period of time, the metal
will corrode. Similarly, the product can absorb the moisture in
leather, leaving it hard and wrinkled. back
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Will the DampRid crystals and/or
the liquid hurt my pipes?
No, the DampRid diluted
liquid is safe for your pipes and is septic safe. We recommend
that you flush the liquid down the toilet, first raising the seat before
pouring. back
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What do I
do if I accidentally spill some of the collected
liquid?
Use a wet/dry vacuum or towel to absorb as much of
the liquid as you can. Continue to pour regular tap water onto the spill
to dilute the concentration of the liquid. If you don’t dilute or clean
the spot, the spilled liquid will continue to absorb excess moisture and
the spot may get larger. back
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The liquid is rusty colored, is
there something wrong with the product?
No, there is nothing wrong
with the DampRid or your home. The rusty colored liquid comes from trace mineral deposits that are
found in calcium chloride. It may not turn rust colored in every batch but it is normal if it
does happen. back
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Why are the
white crystals discolored?
Discoloration may occur because of some impurities in
the manufacturing process of the white crystals. Also, as they absorb
excess moisture, the crystals also pull any dust particles in the excess
moisture into the Refillable Moisture Absorber. back
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How do I dispose of the DampRid liquid in the
Refillable container after the crystals are used up? DampRid is water
soluble. To dispose of the DampRid crystals or the fluid contained in the
bottom chamber, simply flush down a toilet, first raising the seat. back
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How many DampRid containers should
I use?
This depends upon how much
dampness is present and this can vary by location. Since the presence of musty odors
indicates a mildew/dampness problem exists, we suggest you add a DampRid
container to the problems area every few days until the musty odors
disappears. You will have
then found the correct number of DampRid containers to use. Check the
package for suggested size of room for each individual product.
back
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Questions about the DampRid Hanging
moisture
absorber
Do I cut
the bottom chamber to empty the collected liquid?
No. There is no need to cut the Hanging Moisture
Absorber. When all of the white crystals are gone, discard the entire
Moisture Absorber in the trash. back
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Do I break up the white crystals
if they turn hard and form one solid mass? No. This is a normal part of the process
through which the white crystals absorb the excess moisture. back
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Do I break
up the crystal mass in the lower chamber of the collected liquid?
No. This crystallization in the lower
chamber of collected liquid occurs when there is a rapid temperature
change. Do not squeeze or break up the crystal in the lower chamber. As
the white crystals collect more moisture, the crystal mass will begin to
dissolve. back
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What are the yellow beads in the
top of the Hanging Moisture Absorber? The yellow beads are
fragrance beads that give the Moisture Absorber its fresh
scent.
back
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QUESTIONS ABOUT THE
DISPOSABLE
MOISTURE ABSORBERS
Do I cut the protective cover
to empty the collected liquid? No. There is no need to cut the protective cover.
When all of the white crystals are gone, discard the entire Disposable
Moisture Absorber in the trash. back
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Is the Disposable Moisture
Absorber spill-proof? No, but the protective cover does help make
the Disposable Moisture Absorber spill-resistant. If the Disposable
Moisture Absorber is flipped over for an extended period of time the
protective cover may become saturated and some of the collected liquid may
seep out.
back
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QUESTIONS ABOUT THE REFILLABLE
MOISTURE
ABSORBER and 42 oz.
Refill
Do I
break-up or chip the white crystals after they become one solid
mass?
No, this is a normal part of the process through
which the white crystals absorb excess moisture. back
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There are salt crystals that
resemble ice crystals in the lower
chamber of the product? Why? This can be
caused by a sudden change in either temperature or humidity. To get rid of the crystals, run water
over the ice crystals until the formation dissolves. back
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Do I need
to empty the collected liquid before the white crystals have
dissolved? No. Instead of evaporating into the air,
the collected liquid will continue to absorb a small amount of moisture
from the air. back
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Should I
add more DampRid white crystals to the top of the container before they
are all dissolved? No. Please allow all the white crystals to
dissolve before you add more, or else you may alter the absorption process
or damage the plastic container. back
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